Players Online: 125 - (Auto)trade: 91 - Players Peak: 287

Troubleshooting


Contents

1. Connection Problems

1.1 I get an error "Failed to Connect to Server."

1.2 I get an error "Rejected from Server"?

1.3 I get an error "Server still recognizes your last log-in. Please try again after a few minutes (8)"

1.4 Why am I lagging while playing?

1.5 Why am I lagging only at certain times?

2. Game Client Problems
2.1 Gepard Shield stuck at loading screen without any errors.

2.2 Low FPS / Freezes in Game Client on Win10-11 with Nvidia graphics

2.3 I cannot select a Window Resolution in opensetup.exe

2.4 I have pixeled login screen

2.5 I get an error "Cannot init d3d OR grf file has problem" / Why I cant play on 2k+ Resolution?

2.6 How to force to use nvidia graphics instead of intel on your any laptop

2.7 I get an error "Gepard::STV Code: 1"

3. Thor Patcher and Updating Problems
3.1 I get an error "Failed to communicate with server"

3.2 I get an error "Spirit.grf is already use"

4. Third-Party Sofware
4.1 How to use custom GRF files like grayworld or darkside?

4.2 How to use LGP?

4.3 I get an error "Gepard::IG Code: 61::1"


1. Connection Problems
1.1 I get an error "Failed to Connect to Server."

There may be several reasons for this, including personal connection issues, ISP problems, Maintenance work or issues with the connections into Spirit Online.


1.2 I get an error "Rejected from Server"?

This is because you've entered in the wrong password too many times. Wait ~10-15 minutes and try again.

This happens when you continually type in the wrong password for an account. The server temporarily bans your IP form logging, this usually last ~10-15 minutes. You should be able to log back in after that time provided that you’ve entered the correct password.


1.3 I get an error "Server still recognizes your last log-in. Please try again after a few minutes (8)"

This happens when you incorrect exit from the game, for example crash, or using Alt+F4.

Just wait a few minutes and try again. It should fix itself.


1.4 Why am I lagging while playing?

There are many potential reasons why you might be lagging. For a full overview, read below or check your internet connection to make sure that it is stable.

First, make sure that there are no other applications running that might consume Internet bandwidth. Such as torrent software or other P2P applications.

Additionally, check to see that your graphics settings are properly configured. In some cases, lag can be a result of poor graphics performance on your computer, but this can sometimes be remedied through selecting the proper graphics card. In your opensetup.exe, check the THIRD OPTION (below Direct 3D HAL and Direct 3D T&L HAL) - which is usually the name of the graphics card you have in your computer (if you have more than one graphics card, select whichever one you would like to run). You'll usually see your single graphics card listed twice; this is normal. Simply select the first listing of your card and you should be able to properly run RO with its correct performance settings.


1.5 Why am I lagging only at certain times?

This likely is more related to your home ISP changing their routes to the destination rather than the data canter. Also, peering and routing vary between data centers. Many providers change routing across their network constantly to try and offer the best possible services to their network (at the best possible price) both residential providers and data centers, which can also cause your routing and throughput to vary.


2. Game Client Problems
2.1 Gepard Shield stuck at loading screen without any errors.

Run opensetup.exe from the Spirit Online folder and choose the Resolution and Graphic Device.


2.2 Low FPS / Freezes in Game Client on Win10-11 with Nvidia graphics.

Go to Nvidia Control Panel and change the 3D settings for Spirit Online.exe

1) Max Frame Rate: 60 FPS

2) Monitor Technology: Fixed Refresh

3) Preferred Refresh Rate: Application-controlled

4) Vertical Sync: Use the 3D-application setting

If you don’t see this option, be sure to update your NVIDIA drivers. You can update your drivers in the GeForce Experience application if it’s installed or by downloading the latest drivers from NVIDIA’s website.

This feature was added in version 441.87 of the NVIDIA GeForce drivers, which were released on January 6, 2020.


2.3 I cannot select a Window Resolution in opensetup.exe

Try to run opensetup.exe as Admin.


2.4 I have pixeled login screen

Try to uncheck "Disable hardware-accelerated graphics" in opensetup.exe.


2.5 I get an error "Cannot init d3d OR grf file has problem" / Why I cant play on 2k+ Resolution?

Ragnarok game client is old and uses DirectX 7. Maximum possible screen resolution is limited to 2048x1536

This screen resolution can be set manually by editing the dinput.ini file.

You can get more only by using third-party software called dgVoodoo.

We don't recommend use it, but if you want please check guide here:

http://forum.ratemyserver.net/guides/guide-force-to-use-nvidia-graphics-card-instead-of-intel-on-your-any-laptop/

Allowed version: here!

You do not need to copy the file d3d8.dll


2.6 How to force to use nvidia graphics instead of intel on your any laptop

You can use third-party software called dgVoodoo

Guide here:

http://forum.ratemyserver.net/guides/guide-force-to-use-nvidia-graphics-card-instead-of-intel-on-your-any-laptop/

Allowed version: here!

You do not need to copy the file d3d8.dll


2.7 I get an error "Gepard::STV Code: 1"

The first thing to do is delete the Spirit.dat file in the game folder and run Spirit Patcher.exe as admin for re-download all patches.


3. Thor Patcher and Updating Problems
3.1 I get an error "Failed to communicate with server".

This happens during temporary connection problems, as well as when our EXE is blocked by various antiviruses or firewalls, in this case you will need to add the game client folder and executable files (Spirit Patcher.exe, Spirit Online.exe, opensetup.exe) to the antivirus/firewall exceptions.


3.2 I get an error "Failed to communicate with server".

Updater cannot pack files into GRF, since GRF is used by the running game client. Close all your game clients and run updater again.


4. Third-Party Sofware
4.1 How to use custom GRF files like grayworld or darkside?

You can't, We don't offer this type of service.


4.2 How to use LGP?

On chat windows, just type @lgp.

You can also setup another things of lgp, type @squares and @circles.


4.3 I get an error "Gepard::STV Code: 1"

As the error message shows, close the program and restart the game.

You are probably getting this error because you have software that allows mouse or keyboard emulation.